Automate Triage with Customised AI Protocols That Evolve with Your Practice
When your frontline staff are constantly inundated by ringing telephones, service quality suffers. Calls queue up, patients become frustrated, and your team feel the strain. This situation isn’t sustainable and detracts from the core mission of providing excellent patient care.
Triage Smarter - With AI That’s Built Around Your Clinical Workflow
InTouchNow.ai captures and records the information your team needs from patients using natural, conversational triage – just as your reception team would. Our AI voice agents follow customised protocols tailored to your specific processes, ensuring accurate data capture, fast routing, and a seamless patient experience.
And as your clinical pathways or triage systems change, so can the AI. Protocols can be updated to reflect new workflows or priorities, giving you long-term flexibility without additional admin. It’s a scalable, safe, and patient-friendly way to handle demand – while freeing up your team to focus on clinical care.
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Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”