About the role

InTouchNow AI is looking for an organised and detail-focused Administrative and Client Support Assistant to join our team at our Borehamwood office. This is a varied role at the centre of the business, supporting client onboarding, client success, day-to-day operations and the wider administrative running of the company.

You will be one of the first points of contact for clients once they join InTouchNow AI, helping them get set up, understand our service and get the most out of our platform. Alongside this, you will support internal teams with a wide range of administrative and operational tasks. This is an ideal role for someone who enjoys working across different areas of a growing business, has strong organisational skills and takes pride in providing an excellent client experience.

What you will do

• Support the onboarding of new clients, ensuring they are set up correctly and confidently.
• Coordinate and follow up on client onboarding tasks with internal teams and clients.
• Respond to routine client queries and provide administrative support to Client Success.
• Maintain accurate client records, documentation and internal trackers.
• Assist with the preparation of client materials, welcome packs and internal handover documents.
• Coordinate meetings, schedules and communications between clients and internal teams.
• Support the day-to-day running of the office, including managing supplies, deliveries and general facilities.
• Provide administrative support to the leadership team, including diary and travel management as required.
• Assist with basic finance and operational tasks such as invoice tracking, expense administration and supplier communication.
• Update internal systems and dashboards to ensure client and operational information is accurate and up to date.
• Support HR-related administration, including new starter documentation, records and internal announcements.
• Contribute to improving internal processes, templates and administrative workflows.
• Provide general support to the wider team as required in a fast-paced, growing business.

What we are looking for

• Previous experience in an administrative, client support, customer service or operations role.
• Strong organisational and time-management skills, with the ability to manage multiple tasks and deadlines.
• Excellent written and verbal communication skills, with a friendly and professional manner.
• Strong attention to detail, particularly when managing client information and internal records.
• Confident using tools such as Microsoft Office and Google Workspace.
• Ability to work effectively both independently and as part of a small team.
• A proactive, solution-focused approach with the willingness to learn and take on new tasks.
• Ability to work calmly and accurately in a fast-paced environment.
• Willingness and ability to commute to our Borehamwood office each working day.

Nice to have

• Previous experience supporting client onboarding, customer success or account management.
• Experience working in healthcare, health technology, NHS primary care or a regulated sector.
• Familiarity with GP practices, PCNs or the wider primary care environment.
• Experience using CRM systems, project management tools (Monday.com, HubSpot or similar) or client onboarding platforms.
• Experience supporting operational or executive teams in a growing business.

What you will get

• Private health insurance.
• Free on-site office parking.
• 20 days’ annual leave plus bank holidays.
• Workplace pension scheme.
• Discretionary bonus.
• Opportunity to join the company share scheme.
• Opportunities for professional development and progression as the company grows.
• The opportunity to work across client support, operations and administrative functions in a growing technology business.