How Many NHS Appointments Are Cancelled Each Year?
Appointment cancellations and missed attendances are serious challenges for the NHS. Every missed slot not only delays care for patients but also […]
How Does Triage Work at GP Practices?
Efficient triage is essential for GP practices who want to provide timely care while also managing the increasing demands on various NHS […]
How Many NHS GP Practices Are There in the UK? (Compared to Private Practices)
Getting a timely GP appointment through the NHS has never been more difficult. With NHS surgeries stretched thin by rising patient numbers […]
What Are the Advantages and Challenges of AI Receptionists for GP Practices?
In the fast-evolving landscape of healthcare, AI receptionists are becoming a game-changer for GP practices. These intelligent systems don’t just answer phones—they […]
How Can GP Practices Use AI to Manage Their Appointments Better?
Appointment management is more than a logistical task — it directly impacts patient trust, staff workload, and the bottom line. Across the […]
What is the Average Waiting Time for a GP in the UK?
A staggering 7.6 million people in England were waiting for a GP appointment in 2023, with average wait times exceeding two weeks. […]
How AI Voice Agents Are Replacing Human Receptionists
GP practices across the UK are increasingly turning to AI voice agents to handle patient calls. Traditional receptionists play a vital role […]
How Can GP Practices Keep Their Patient Data Safe?
GP practices can keep their patient data safe by implementing strong cybersecurity measures, training staff, using secure authentication, and conducting regular audits. […]
What is the Best CRM for a GP Practice?
The best CRM for a GP practice is one that streamlines operations, improves patient engagement, and enhances overall efficiency. Choosing the right […]
What Customer Service Questions Have to Be Asked?
There are essential starting customer service questions that play a pivotal role in understanding customer needs, resolving issues effectively, and building brand […]
How Can GP Practices Manage Their Waiting Lists?
GP practices can manage their waiting list times by implementing a triage system. Managing waiting lists effectively is crucial for GP practices […]