InTouchNow.ai Newsletter: December 2025
Smarter Conversations. Better Access. For Every Patient.
Welcome back to the InTouchNow.ai Community!
Hello and welcome to the December edition of the InTouchNow.ai newsletter. As we head towards the end of the year, we’d like to wish you a happy festive season and share a brief update on recent progress, along with a look ahead at what’s coming next for practices.
We are happy to share that Q4 2025 has been our strongest quarter to date!
We’ve seen a record number of GP practices adopt InTouchNow.ai, with practice teams across the UK choosing our Voice AI platform to help manage rising call demand, reduce pressure on reception staff, and improve patient access to services.
This caps off a strong year for us, with increasing interest in our Voice AI solutions across primary care. We believe this reflects a broader shift within general practice, as more teams look to improve day-to-day operations through AI solutions that help address long-standing challenges around access, capacity, and call handling.
We would like to sincerely thank every practice that has joined InTouchNow.ai this year. Your trust, collaboration, and feedback have been invaluable in helping us refine the platform and ensure it supports real-world practice needs. We’re grateful to be working alongside teams who are committed to improving patient access and creating more sustainable ways of working across primary care.
In early Q1 2026, we will be launching a new voice model across the InTouchNow.ai platform.
This next-generation model has been designed to deliver a more natural, responsive, and reliable experience for patients calling their practice. It brings improvements in speech recognition, conversational flow, and accuracy, particularly in busy or complex call scenarios.
A key part of this update is the introduction of support for more than 50 additional languages, helping practices better serve diverse patient populations and improve accessibility for patients who may struggle to engage with traditional phone systems. This will allow callers to interact with the AI in their preferred language while maintaining consistent call handling and information capture.
The new voice model also improves how the AI manages accents, varied speech patterns, and background noise, resulting in fewer misunderstandings and smoother call completion. For practice teams, this means more accurate information being captured first time and fewer follow-up calls. Further details, including rollout timelines and configuration options, will be shared in the new year.
Following the update shared in our October newsletter, we are continuing to build on our work around intelligent clinical routing.
In January 2026, we will be releasing enhanced nurse and GP appointment handling powered by Computer-Use AI (CUA), which operates within EMIS and SystmOne user interfaces, following the same on-screen workflows used by practice staff.
This update improves how the AI identifies and processes requests for nurse and GP appointments, ensuring routine and administrative elements are handled automatically, while clinically relevant calls are prioritised appropriately. Appointment checks, changes, and cancellations are completed by the AI through standard EMIS and SystmOne screens, reducing unnecessary call transfers and manual intervention from reception teams.
The result is fewer avoidable interruptions for clinicians, more consistent handling of appointment requests, and a smoother experience for patients contacting the practice. For reception teams, this means reduced call pressure and greater confidence that clinical time is being protected without compromising access or safety.
This release represents the next step in using AI to support reception teams through safe, controlled automation that mirrors existing practice processes.
Let’s Talk AI That Works for Your Practice
Whether you’re looking to reduce call wait times, give your reception team a breather, or rethink how patients access care – we’re here to help.
Stay Connected
Know someone who might find this newsletter helpful? Forward it on! Or sign up to get insights and updates delivered straight to your inbox → Subscribe here