InTouchNow.ai Newsletter: July 2025
Welcome back to the InTouchNow.ai Community!
It’s the 77th Year of the NHS!
On 5th July we mark the 77th anniversary of the NHS – a moment to celebrate the remarkable resilience and dedication of healthcare teams across the UK.
From its founding in 1948 to today’s digitally transforming frontline, the NHS has evolved to meet the complex needs of a growing and diverse population.
We’re proud to play a small part in supporting the incredible people working to keep it going, every single day.
Here’s to the next chapter in healthcare – where technology supports patient care!
What is AI Computer Use – And Why It Matters
AI computer use is a fast-emerging concept that goes beyond speech. It’s not just about answering calls – it’s about what happens next.
At its core, AI computer use refers to the ability of AI to carry out real-world tasks on behalf of staff – like completing triage forms, submitting information, and navigating digital systems just as your reception team would.
For GP practices, this means that when a patient speaks to our Voice AI, it doesn’t just capture what they say – it uses that information to complete the triage request and submits it through their specific system.
Why this matters:
✅ Completes the full triage process – not just captures information
🔄 Reduces duplication – no need to rekey or reprocess patient responses
⏱ Saves time for staff – by taking on routine, admin-heavy triage steps
🧩 Works with existing tools – fitting into the platforms your practice already uses
At InTouchNow.ai, AI computer use is built into our approach – helping ensure that calls lead directly to action, not extra steps. It’s this kind of practical, purpose-built technology that allows us to help practices handle more demand, with less stress.
👉 Explore how AI computer use fits into smarter triage
📊 New Release: Voice AI Benchmarking Report
To support transparency and informed decision-making, we’ve published a Voice AI Benchmarking Report that looks at how different platforms perform across key criteria relevant to NHS settings.
The report examines technical performance across areas including:
Speech recognition accuracy and response speed
Real-world latency – how quickly systems begin and maintain conversation
Multilingual capability – essential for equitable access
Task execution – how effectively systems support triage and admin processes
This kind of analysis is designed for practice managers, digital leads and commissioners who want to make safe, effective and future-ready choices when considering AI.
👉 Voice AI Benchmarking: Transparency and Performance for NHS-Ready Technologies
Let’s Talk AI That Works for Your Practice
Whether you’re looking to reduce call wait times, give your reception team a breather, or rethink how patients access care – we’re here to help.
📅 Book a chat with our team today
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