InTouchNow.ai Newsletter: March 2025

Welcome back to the InTouchNow.ai Community!

This month, we’re building on the momentum from Best Practice London 2025 and bringing you exciting updates on our latest feature –Multilingual Support! If you’re looking for ways to level access at your practice, you won’t want to miss this month’s Feature Focus.

Reflections from Best Practice London 2025

Last month, we had the pleasure of exhibiting at Best Practice London 2025, the UK’s leading event for primary care professionals. It was an incredible opportunity to connect with GPs, practice managers, and healthcare innovators, all working towards a common goal-making patient access easier and more efficient.

We Learned:

💡 AI in Primary Care is No Longer the Future – It’s the Now
The enthusiasm for AI-driven solutions was evident, with many practices eager to embrace automation to reduce admin burden, improve patient access, and streamline triage.

📞 The 8AM Rush is Still a Major Pain Point
One of the most common concerns we heard was the strain of morning call surges. Practices are actively seeking solutions to ensure every patient call is answered on the first ring – something InTouchNow.ai is already delivering.

🌍 Inclusivity is a Priority
Our announcement of Multilingual Support sparked great conversations about leveling access for non-English-speaking patients. The response was overwhelmingly positive, with practices recognising the urgent need for inclusive patient communication.

We loved meeting so many of you at our stand and discussing how AI can transform call handling, triage, and patient experience. If you missed us – or want to explore our solutions further – book a free demo to see how InTouchNow.ai can work for your practice.

Feature Focus: Try out our new multilingual support language demos

The team has been hard at work behind the scenes, and we’re excited to announce that Multilingual Support is now live in French, Russian, Tamil, and Hindi! 🎉

With this rollout, GP practices can now provide a seamless, AI-powered call experience for patients who speak these languages, ensuring greater accessibility, reduced administrative strain, and faster care navigation.

Why Multilingual Voice AI Matters in Primary Care?

🌍 Expanding Access for Diverse Communities
Language barriers should never prevent patients from accessing healthcare. With Voice AI handling calls in multiple languages, non-English speakers can now confidently engage with their GP practice, ensuring equal access for all.

🤝 Reducing Pressure on Reception Teams
Handling language differences often slows down patient interactions and requires additional staff resources. AI-driven multilingual support reduces this burden, allowing reception teams to focus on more complex queries and in-person patient care.

📞 Every Call Answered, Every Patient Understood
No more confusion or delays -patients can communicate their needs clearly, leading to faster resolution and better triage without requiring interpreters for routine inquiries.

📈 Improving Patient Outcomes & Experience
When patients can express their symptoms and concerns in their own language, they receive more accurate support, faster care referrals, and improved health outcomes. This enhances patient satisfaction and strengthens trust in primary care services.

Try It for Yourself!

We invite you to test out our Multilingual Voice AI on these live demo numbers:

✅ French – 0204 572 4965

✅ Russian – 0204 538 9520

✅ Tamil – 0204 572 0486

✅ Hindi – 0204 538 1147

Your feedback is invaluable – let us know about your experience! This will help us further refine our AI language capabilities and bring us closer to ensuring primary care is accessible for all.

📅 Book Your Free Demo & Transform Patient Access Today

Want to see how AI-powered call handling can save your practice time, reduce costs, and improve patient satisfaction? Schedule a meeting with our team and explore how we’re transforming GP call handling.

Let’s Build a Smarter Future for Primary Care

At InTouchNow.ai, we’re dedicated to making patient communication effortless, accessible, and stress-free.

Together, we can end the 8am rush and create a more efficient, patient-friendly future for primary care.

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