InTouchNow.ai Newsletter: May 2025

Welcome back to the InTouchNow.ai Community!

This month, we’re sharing how practices are using our AI in ways you might not expect – from handling multilingual calls with ease to helping patients get started with digital services like the NHS App.

We’re also looking at some interesting developments within digital innovation happening right now within General Practice. If you’re looking for practical, proven and clinically safe ways to improve patient access and reduce pressure on staff, this one’s for you.

🌍 More Voices, One Mission: Inclusive Access for All

We’ve taken another leap forward in making healthcare access equitable for everyone.

InTouchNow.ai now supports 33 spoken languages – ensuring patients feel confident and cared for the moment they pick up the phone, no matter what language they speak.

For a full list of available languages or to try out some of our test lines please visit our website.

🗣️ Let your patients speak in the language they’re most comfortable in – while your reception team focuses on the tasks that matter most.

AI in Action: NHS App Support by Phone

What if your phone system could do more than just manage call volumes?

With InTouchNow.ai, practices can now use our self-serve platform and Advanced Builder to create tailored call pathways – no coding, no delays. One powerful example? Supporting NHS App adoption at scale.

✅ How It Works:

When a patient calls, our AI can follow a custom-designed pathway to:

1. Ask if they use the NHS App

2. If not, offer support setting it up

3. Text a secure download link to their mobile.

4. Walk them through installation and key features – step by step, on the call

All of this happens automatically, without needing reception staff to spend time on tech support helping you to Reduce demand on your reception team, Increases digital confidence among patients and support long-term efficiency, as patients learn to self-serve for future bookings and repeat prescriptions.

You’re not just answering calls – you’re enabling independence and building digital resilience, one conversation at a time.

Press 1 for Innovation, a look at Innovation in General Practice

NHS England recently highlighted significant strides in digital transformation within GP practices, aiming to improve patient access and provide more choices. A notable development is the adoption of voice recognition technology to streamline patient interactions.

Lingwell Croft Surgery in Leeds have implemented voice recognition systems that automatically transcribe patient messages, enabling quicker triage and directing patients to appropriate care providers. These advancements have led to more efficient patient triage and reduced the traditional 8am rush for appointments.

How InTouchNow.ai Elevates This Progress

While these technological enhancements mark significant progress, InTouchNow.ai offers a more comprehensive solution:

• Real-Time Conversational AI: Our system doesn’t just transcribe messages; it engages in real-time conversations, understanding patient needs and providing immediate assistance.

• Multilingual Support: With support for 33 languages, we ensure that language barriers do not hinder access to care.

• Advanced Call Routing: Our AI intelligently routes calls based on patient needs, ensuring they reach the right healthcare professional without unnecessary delays.

By integrating these features, InTouchNow.ai not only complements the NHS’s digital transformation efforts but also enhances patient experience and operational efficiency.

🔗 Read the full NHS England article

Feature Focus: Sending & Receiving Texts

📅 Book Your Free Demo & Transform Patient Access Today

Want to see how AI-powered call handling can save your practice time, reduce costs, and improve patient satisfaction? Schedule a meeting with our team and explore how we’re transforming GP call handling.

Let’s Build a Smarter Future for Primary Care

At InTouchNow.ai, we’re dedicated to making patient communication effortless, accessible, and stress-free.

Together, we can end the 8am rush and create a more efficient, patient-friendly future for primary care.

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