InTouchNow.ai Newsletter: November 2026
Welcome back to the InTouchNow.ai Community!
Hello and welcome to the November edition of the InTouchNow.ai newsletter. It has been a busy few weeks. This month we look back at our time at Best Practice Birmingham 2026, share some exciting awards news, explain who to contact for what as our team grows, and show you how much simpler it now is to get started with an AI receptionist for your GP practice.
Our Experience of Best Pactice Birmingham 2026
In October the InTouchNow AI team headed to the NEC for Best Practice Birmingham 2026, and what a show it was. Our team spent two days at the NEC talking with practice managers, GP partners, PCNs, trusts and community providers from across the country. Watch the video above for a flavour of the event.
What happened on our stand?
If you visited, you will have spotted the bright red telephone box. Visitors stepped inside, picked up the handset and spoke to our AI Receptionist live, exactly as a patient would. Alongside the phone box, our platform demo stations let practice teams see the call journey, from booking and changing appointments to signposting and handing over to the reception team.
We also did something a little different this year. Instead of handing out a generic price list, we built personalised quotes on the stand, using each practice’s own published NHS Cloud-Based Telephony data. Within a few minutes, practice teams could see how long their patients wait, how many calls are missed, and what AI would mean for their queue and their reception team’s time.
Was it a success?
This years best practice was the biggest turnout for us so far. Over the two day event we met with over 200 NHS organisations and prepared around 200 personalised quotes, with roughly 100 more organisations leaving their details for us to follow up.
What did practices find interesting?
A few themes came up again and again:
Seeing their own data – Practices were struck by seeing their own call waits and missed calls laid out next to local and national averages, and what changes when AI picks up the queue.
Real results from real practices – Visitors wanted to hear from practices already using AI. With over 200 GP practices and around two and a half to three million patients now covered by our product, there was plenty to share.
Safety and assurance – Our certifications (including DTAC, DSPT and UKCA) displayed on the stand prompted lots of good questions about how AI is governed in a clinical setting.
We’ve Been Shortlisted for an HSJ Award
We are proud to share that InTouchNow AI has been shortlisted for HSJ Independent Healthcare Provider of the Year at the 2026 HSJ Awards.
We are shortlisted alongside Orri & Sussex Partnership FT, Practice Plus Group Hospitals and Spire Healthcare, and it is a privilege to be recognised in such strong company.
The winners will be announced at the HSJ Awards ceremony at Evolution London on Thursday 19 November 2026 (HSJ Awards). Whatever the result, this recognition belongs to the practices and teams we work with every day. Thank you for your support, and keep your fingers crossed for us.
We’re Growing: Who to Contact
As InTouchNow AI grows, we want to make sure your query reaches the right person first time. Please use the following addresses:
| Your query | Contact |
|---|---|
| General support, new builds, changes to your agent, feedback and reporting issues | support@intouchnow.ai |
| Invoices, billing questions, payments and Direct Debit | accounts@intouchnow.ai |
Using these shared inboxes means your message is seen by the whole relevant team, so you get a faster response even when individual colleagues are away.
Feature Focus: A Simpler Way to Get Started
How it works
- Generate a quote: Enter your practice details on our website and we will create a personalised quote based on your practice’s own NHS telephony data.
- Select “Build your agent”: From your quote, choose “Build your agent” to start setting up your AI Receptionist online.
- Tell us how your practice works: Answer a set of simple questions about your appointments, opening hours, clinical systems and call routing, so AI is configured around your processes.
- Review and go live: Our team reviews your build with you, tests your call journeys and agrees your go-live date.
The benefits
- Speed – Less back and forth, so you can go from quote to live service sooner.
- Control – You shape your agent around your practice’s own workflows from day one.
- Confidence – Every build is still reviewed and tested by our team before it goes live.
Let’s Talk AI That Works for Your Practice
Whether you’re looking to reduce call wait times, give your reception team a breather, or rethink how patients access care, we’re here to help.
Book a chat with our team today
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