About Us
InTouchNow.ai began in 2019 as a human-led call centre service built specifically for primary care. What started with a single GP practice has grown organically into a trusted partner for surgeries across the UK, helping them manage rising patient demand with compassion and efficiency.
By 2022, it became clear that the future of access in primary care would need more than just people — it would need intelligent automation. So we set about building the next generation of call handling using voice AI. Designed for NHS workflows and patient needs, our AI answers calls, captures intent, and supports triage — all in natural, human-like conversation.
Today, we combine deep frontline experience with cutting-edge technology to make access fairer, faster, and more scalable — for patients, staff, and the system as a whole.
Why InTouchNow.ai?
Keep your customers happy by being available 24/7.
UK Based
All of our operators are UK based. We know that a lot of customer services these days. is outsourced to different countries, but we believe in empowering local staff and suppliers.
AI Can Answer Calls 24/7
Our AI ensures every patient receives the same high standard of service and information. With instant answering and 24/7 availability, including out of hours, weekends and bank holidays.
Accredited
Our Registration with the ICO and our ISOs for Information Security, Business Continuity and Quality Management set a high benchmark to our work
More Than 30 Years' Experience
Our Clients Use
What Our Customers Say
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”