For book-on-the-day practices
End the 8am rush, one booked slot at a time
AI answers every call on the first ring and books the right appointment straight into your clinical system - following your booking rules exactly, like your best receptionist, without the wait.
Say goodbye to hold times, missed calls and the morning rush
Booking a GP appointment should be easy - for patients and for your team. But every morning, reception desks are hit by hundreds of simultaneous calls. Patients can’t get through, receptionists are stretched, and practices are under pressure to deliver faster, more reliable access. Our conversational AI handles booking conversations automatically, over the phone, from start to finish.
Book, cancel, reschedule
Book-on-day, pre-bookable and nurse appointments - plus cancellations and rescheduling, with the reason for the appointment captured every time.
Booked live into your system
Direct integration with EMIS and SystmOne (TPP) means appointments are booked in real time, with full visibility for your team. No duplicate entry, no workarounds.
Your rules, followed exactly
Age-based cohorts, triage-first booking, template-specific criteria - AI follows your existing appointment logic. It works like your reception team, just faster.
The patient journey, end to end
One call, two views: what the patient experiences on the left, and what AI and your clinical system are doing behind the scenes on the right.
The phone rings once
It's 8:00 on a Monday and two hundred patients are dialling at once - and every one of them gets through. No engaged tone, no queue position, no redial.
“Hello! This is your local doctors' surgery. How can we help you today?”Every call answered in parallel
AI runs on your existing practice number and works alongside your cloud telephony. Calls are answered simultaneously, so peak demand never becomes a queue.
The patient asks to book
No menus, no jargon, no “press 1 for appointments”. The patient asks naturally - in any of 85+ languages - and confirms who they are in seconds.
“Hi, I'd like to book a doctor's appointment.”Identity verified, reason captured
The patient is verified against your clinical record before anything is booked, and the reason for the appointment is captured in their own words, every time.
The right slot, offered in seconds
The patient is only offered appointments they're actually eligible for - the right clinician, the right slot type, the right day - and simply picks what suits.
“I can offer you 10:40 this morning with Dr Shah, or 3:20 this afternoon with Dr Patel.”Live availability, your rules applied
AI reads live availability from EMIS or SystmOne and applies your booking rules exactly - age-based cohorts, triage-first pathways, template-specific criteria.
Booked and confirmed before hanging up
The appointment is confirmed on the call, so the patient hangs up knowing exactly when they're being seen - first time, one call, no callback.
“That's booked - 10:40 today with Dr Shah.”Written straight into the ledger
The appointment lands in your clinical system in real time with the reason attached - instantly visible to your team, with no duplicate entry and no workaround lists.
Changes handled around the clock
Plans change. Patients can cancel or rebook at 7am, 11pm or on a bank holiday - without waiting for the practice to open or feeling guilty about not calling.
Freed slots go straight back on sale
Cancelled slots return to availability immediately, ready to be offered to the next caller - fewer wasted appointments, fewer DNAs, fuller clinics.
At any point: a human safety net
If the patient asks for a person, or the call needs nuance, empathy or discretion, it transfers seamlessly - to your team or a trained, UK-based NHS receptionist - with the full context passed across. The patient never repeats themselves.
Listen in: a booking call, start to finish
The conversation on the left creates the appointment on the right - in real time, while the patient is still on the phone.
✓ Appointment booked
Example call - details are illustrative. Slot types, clinicians and eligibility follow each practice's own booking rules.
every call answered, even at 8am
of calls can be handled by AI
including evenings and bank holidays
NHS practices & customers
Why practices use AI for appointment booking
No more missed calls
AI answers every call instantly, even during peak hours - eliminating the backlog and making sure patients always get through.
Receptionists, freed up
With routine booking calls out of the queue, your team focuses on complex or sensitive enquiries - and feels less overwhelmed at peak times.
A better patient experience
No waiting on hold, no explaining things twice. Patients call, speak naturally, and get what they need - quickly and confidently.
A human safety net
When a call needs empathy or discretion, it hands over seamlessly to a trained, UK-based NHS receptionist - automation with a safety net.
Every language covered
Real-time language detection means patients book in their own language - 85+ supported - improving access across your whole community.
Safe, compliant, non-clinical
AI follows your administrative processes with zero clinical decision-making, and escalates instantly if anything is outside its remit.
Your appointment book, protected
AI only ever books what you would book. Your appointment logic is configured during onboarding and followed to the letter on every call.
Age-based cohorts
Route children, older patients or specific age groups to the right clinician or service automatically.
Triage-first pathways
Send selected symptoms or reasons to triage instead of a bookable slot, exactly as your protocol demands.
Template criteria
Only offer slot types a patient is eligible for - nurse, GP, HCA, telephone or face to face.
Capacity protection
Protect on-the-day capacity, embargoed slots and duty lists so the book stays exactly as your team planned it.
Live in weeks, shaped around your practice
Onboarding is done with you, not to you - and a human stays in the loop from day one.
Discovery
We map your appointment book, booking rules, call flows and tone of voice with your practice team.
Build
AI is configured to your rules and connected live to EMIS or SystmOne, with every slot type and cohort agreed.
Test together
Your team hears real booking scenarios side by side with us, and we refine wording, routing and escalation until it sounds like you.
Go live and optimise
Launch with human cover in place, then tune continuously with weekly reporting on volumes, bookings and transfers.
Hear from our customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
GP practice customer
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency.”
GP practice customer
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”
GP practice customer
Questions practices ask us
Which clinical systems does it book into?
How is the patient's identity verified?
Can it follow our booking rules exactly?
What if a patient wants to speak to a person?
What happens in an emergency?
How long does it take to go live?
Running total triage instead?
If patients don’t book directly, see how AI guides every caller through your triage questions and submits the completed form into Accurx, Klinik, eConsult, Anima or Rapid Health. Run a blend of both? Most practices do - we shape AI around your routing rules.
Ready when you are
See what AI would book for your practice
Get a personalised quote in under a minute - priced from your practice’s own NHS telephony data - or book a 20-minute call and watch AI book into a live test system.
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