Enterprise & Partnerships

Enterprise-Grade Voice AI for Healthcare

InTouchNow AI works with integrated care boards, federations, large provider groups and communications partners to roll out conversational AI call handling across whole estates, under one commercial, clinical safety and information governance framework.

Good morning, this is your surgery. How can I help today?

I need to speak to someone about my results.

Of course. Can I take your name and date of birth?

Good morning, this is your surgery. How can I help today?

Of course. Can I take your name and date of birth?

I need to speak to someone about my results.

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GP practices served

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patient calls handled each month

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UK regional and international voices

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answering NHS calls since

Why enterprise

One deployment standard across every site you are accountable for.

Single practices buy a call handling solution. Enterprise organisations buy consistency: the same patient experience, the same clinical safety case, the same reporting and the same commercial terms across dozens or hundreds of sites. InTouchNow AI is built for both, and the enterprise route is designed so central teams keep oversight while local teams keep control of their own call flows.

Central oversight

Estate-wide dashboards, standardised reporting and a single point of accountability for performance, escalation and change control.

Local configuration

Every site keeps its own triage flows, appointment rules, opening hours and voice. Configuration is set with the practice, not imposed on it.

One contract

Consolidated commercial terms, consolidated billing and per-site usage breakdowns, so finance teams see exactly where volume sits.

Who we work with

Built for organisations that answer for more than one front door.

01

ICBs and PCNs

Improve access measures across a whole footprint, with comparable data on call demand, answer rates and patient outcomes at neighbourhood level.

02

Federations and provider groups

Standardise call handling across member practices and hubs, including extended access, out of hours and shared back office teams.

03

Telephony and software providers

Cloud telephony providers, resellers and healthcare software vendors who want to add regulated voice AI to a product they already sell. SIP or API integration, wholesale or white labelled, with per partner billing.

04

Independent and private providers

Clinic groups, dental groups and private healthcare operators who need consistent patient contact across multiple sites and brands.

Engagement models

Three ways to work with us.

Direct enterprise

Estate-wide rollout

We contract with your organisation and deploy site by site against an agreed schedule, with a named implementation lead, shared milestones and consolidated reporting from day one.

Single master agreement
Per site implementation plan
Estate level performance reviews

Channel and wholesale

Sell it as your own

We supply voice AI wholesale to communications providers and resellers, with tiered per call pricing, a single monthly invoice and reseller identifiers so every partner and site can be billed accurately.

Wholesale per call pricing
Reseller and partner level billing
Founder led sales enablement and joint customer calls

White label

Your brand, our engine

Run the platform under your own product name and identity, with your first line support model in place and our team behind it. Already live with a national communications partner.

Partner branded product and portal
Tiered support: partner first and second line, InTouchNow AI third line
Joint technical onboarding and UAT

How deployment works

From first conversation to full estate.

01

Discovery

We map current call demand, telephony estate, triage policy and clinical systems across the sites in scope.

02

Call data modelling

Historic call volumes are modelled into an expected AI workload, so pricing and capacity are based on evidence rather than estimates.

03

Trial

A small cohort goes live with full reporting, giving your team real answer rates, resolution rates and patient feedback before wider commitment.

04

Pilot

Scope widens to a representative group of sites, with configuration templates and a support process proven under load.

05

Scale

Rollout runs to an agreed schedule with a repeatable per site implementation plan and shared progress tracking.

06

Run and improve

Ongoing performance reviews, quarterly reporting and continuous tuning of call flows as policy and demand change.

Technology

Fits the estate you already run.

SIP based integration with cloud telephony platforms, including partner hosted environments
Works alongside EMIS and SystmOne workflows for appointments, messages and structured data capture
Structured call data delivered into practice triage and contact workflows
Over 200 regional UK and international voices, with multilingual handling for Arabic, French, Polish, Portuguese, Punjabi, Romanian, Russian, Spanish and Urdu speakers
AI and human hybrid cover, so complex calls reach a person rather than a dead end
Reporting APIs and dashboards for estate level and site level analysis
API and SIP integration paths for software vendors embedding voice AI in an existing product

Assurance

Procurement ready from the first meeting.

ISO/IEC 27001:2013

ISO 9001:2015

ISO 22301:2019

DCB 0129 & DCB 0160

NHS DTAC

Cyber Essentials

UK GDPR & DPA 2018

Clinical safety is overseen by an NHS accredited Clinical Safety Officer and every deployment is maintained within a clinical safety case, with hazard logs and continuous audit. Data protection is overseen by an in house Data Protection Officer, with a mutual data processing agreement and defined retention terms. AI is an administrative tool and does not make clinical decisions. Safeguards detect and escalate patient safety concerns.

Full security schedule, DPA, DTAC pack and clinical safety case documentation are available under NDA for procurement and supplier risk review.

Evidence

What large deployments look like in practice.

“InTouchNow has been instrumental in solving these challenges for our practice. They have fine tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”

Practice customer

“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in house team and enhanced our overall operational efficiency.”

Practice customer

“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”

Practice customer