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Privacy Policy

This Privacy Policy explains how INTOUCHNOW SERVICES LIMITED (“we,” “us,” “our”) collects, uses, and protects your personal information. As a company, we are committed to maintaining the privacy and security of data in compliance with applicable data protection laws.

  1. Company Information
    1.1 Company Name: INTOUCHNOW SERVICES LIMITED
    1.2 Company Number: 12140083
    1.3 Registered Address: 5 Elstree Gate, Elstree Way, Borehamwood, Hertfordshire, United Kingdom, WD6 1JD

  2. Commitment to Data Security
    2.1 We understand the importance of keeping data safe, particularly patient data associated with our clients who are General Practitioner (GP) practices.
    2.2 While we do not hold or store any patient data or customer data from our GP clients, we take every precaution to safeguard information throughout our business processes.

  3. Information We Collect
    3.1 We may collect limited personal information, such as contact details, for the purpose of providing services and managing our business relationships.
    3.2 All phone calls are recorded for the following purposes:

  • Training and monitoring
  • Regulatory compliance
    3.3 Any information shared with us during these calls is handled in accordance with this Privacy Policy.
  1. How We Use Your Information
    4.1 We use the information we collect to:
  • Provide and improve our services
  • Ensure compliance with legal and regulatory obligations
  • Monitor and enhance the quality of our interactions
  1. Data Security Measures
    5.1 We have implemented strict security measures to protect the data we handle. These include:
  • Regular staff training on data protection practices
  • Secure handling of any business-related information
  • Monitoring and review of our systems to identify and mitigate risks

  1. Third-Party Data Sharing
    6.1 We do not sell or share your personal information with third parties for marketing purposes.
    6.2 We may share information only when required by law, or to comply with legal or regulatory obligations.

  2. Rights of Data Subjects
    7.1 Under applicable data protection laws, you have rights regarding the personal data we hold about you. These may include:

  • The right to access your data
  • The right to request corrections to your data
  • The right to request deletion of your data where appropriate

  1. Data Retention
    8.1 We will retain data only as long as it is necessary for the purposes outlined in this policy or to comply with legal obligations.

  2. Updates to This Privacy Policy
    9.1 This Privacy Policy may be updated periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly.

  3. Contact Information. If you have any questions or concerns about this Privacy Policy or how we handle data, please contact us:

  • Email: info@intouchnow.ai
  • Phone: 020 3929 3700
  • Address: 5 Elstree Gate, Elstree Way, Borehamwood, Hertfordshire, WD6 1JD
 
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