AI receptionist for NHS GP Surgeries

Our AI answers every patient call instantly and eliminates queues. Patients are happier and surgeries run smoother. Reception teams are freed from phones to focus on care, while costs drop and efficiency rises.

Hello! This is your local doctors' surgery. How can we help you today?

Hi, I'd like to book a doctor's appointment.

Well thank you for calling, I'd be happy to help

Hello! This is your local doctors' surgery. How can we help you today?

Well thank you for calling, I'd be happy to help

Hi, I'd like to book an appointment.

About Us

Started as a human-led call centre serving NHS GP Practices in 2019. Now a pioneering Voice-AI research lab.

We are the UK’s first Class 1 medical device certified AI voice company. With over 150 happy customers across the UK, our Practices and their respective ICS commissioners have fully assured our platform.

Interoperable and Integrated with telephony suppliers, Triage solutions and EPRs. Our AI can speak in 200+ accents, and in 85+ languages. Speak to us about your local needs.

We have been backed by and recognised by the HSJ Awards, NVIDIA, The FIX, and the Primary Care Accelerator.

What We Do

Trusted by 150+ NHS Surgeries, with AI completing up to 70% of incoming calls.

Submit triage request

Book Doctor and Nurse appointments

Queue overflow answering agent

Check, change, cancel appointments

Patch to reception team as needed

Patient signposting

Improving Access

Listen to some of our Voices

Fluent in 85+ languages commonly spoken in the NHS, and 200+ regional UK accents.

Female London Accent

South Coast Female Accent

Female Midlands Accent

Professional Female Accent

Male London Accent

Upbeat Female London Accent

Arabic Female

French Female

Polish Male

Portuguese Male

Russian Female

Spanish Male

impact

Why GP Surgeries choose us.

Affordable

AI completes up to 80% off all inbound calls, saving your reception team an average of 6mins per call (3min phone call + 3 min data entry)

Only pay for calls answered AND completed by AI. Set a spending cap.

Reduce overtime and agency spend

Improved working conditions

Lower staff burnout and churn

Staff sickness absence reduced by 8%.

Reception team now report spending 85% of their time on more complex, higher value work every day (up from 45%)

Happier patients, equitable access

Speaks in 200+ accents, 85+ languages

No queue. Reduce dropped and missed calls

AI detects frustration and can handover to human reception team

Quality assurance team

We have a 20 person quality assurance team, working in the background. All our team have over 3 years experience at GP reception

typical customer journey

Implement and see the impact within weeks

Pre-implementation

Design your voice
Accent, gender & languages
Learn workflows & policies
Inform staff & patients
Integrate practice systems

Setup only – no calls automated yet.

Line chart data
Label	Calls Covered
Week 1	10
Week 2	10
Week 3	20
Week 4	40
Week 8	50
Week 12	80

Pay per usage Pricing

What could AI answering do for your practice?

Enter your registered list size to see how many calls we could take off your reception team each month – and what it would cost.

Registered patients

Any list size, up to several million.

Queued calls per patient per month 0.38

0.15 0.9

National average: 0.375 queued inbound calls per registered patient per month. Our queued calls figure includes answered and missed calls on hold, while excluding IVR-ended and callback calls.

5,673

inbound calls / mo

3,750

queued calls / mo

You only pay for the calls our AI actually finishes. If a call needs to go back to your reception team, you are not charged for it. We assume 30% of calls need a human - and every estimate below already has those removed.

Starter

Add to your IVR menu + enable the AI to answer any call still queuing after 4 minutes.

Calls answered by AI (via IVR) 375

Calls answered by AI (at 4mins) 926

Passed back to reception (30%) −390

Calls you pay for 911

91 hrs

reception time saved

147s → 96s

average queue wait

£911/mo

Cost per call is £1.00. Commit to 1,590 more calls to unlock £0.90.

Book a call

All Calls

Our AI answers every queued call from the first ring. No hold music, no missed patients.

Calls answered by AI (queued calls) 3,750

Passed back to reception (30%) −1,125

Calls you pay for 2,625

263 hrs

reception time saved

147s → 0s

average queue wait

£2,363/mo

Cost per call is £0.90. Commit to 2,376 more calls to unlock £0.80.

Book a call

Custom

Set a monthly budget, choose when AI is turned on, or tell us what percentage of calls you want handled.

For practices looking for something in between our Starter and All Calls packages.

Shaped around your own call patterns, clinical protocols and EMIS or SystmOne setup.

We start with a review of your telephony data and build the routing around how your practice actually runs.

Book a call

Enterprise

Partnership terms for organisations working at scale across multiple sites.

For at-scale providers, B2B partners and telephony suppliers.

Multi-site deployment and consolidated reporting across your estate.

Commercial partnership models including reseller and white-label arrangements.

Enquire about partnership

No time for a call?

Request more information

Tell us a little about your practice and we'll email them within an hour. No obligation, no hard sell.

Information in your inbox within an hour
Trusted by 150+ practices and enterprise customers
Speak to a person, not a sales script

✓

Thanks - we'll email more information within an hour.

Keep an eye on your inbox. If you'd rather talk it through, book a call directly.

What’s included

AI speaks 85+ languages common in the NHS
Automatic live language switching
Interoperable into clinical system and Total Triage solutions
Only get charged for completed calls
Set a cap so spend doesn't go over budget

case studies

Case Study

Merrow Park Surgery

Answering every call on the first ring.

1 sec

average wait, down from 6 min 14 sec

42.6%

of calls handled end-to-end by AI

411 hrs

reception time saved – 3.86 FTE

AI reception went live December 2025, answering every call on the first ring and handling 6,170 calls end-to-end. Patients are signposted to Pharmacy First, dental and minor eye services in 14 languages, at 30–66% lower cost per call than traditional handling.

Case Study & Testimonial

Yardley Wood Health Centre

Protecting patient access without
recruitment

33%

of calls managed by AI in week one

32 hrs

weekly capacity replaced, no new hires

2 wks

from decision to fully live

After losing two receptionists overnight, Yardley Wood deployed InTouchNow on an opt-in, pay-per-call model. Answer rate held at 97.5%, access-related complaints stayed at zero, and the practice avoided recruitment, overtime and agency costs entirely.

Case Study

The Hereford Medical Group

Cutting peak wait times at a 47,000-patient super surgery

~10 min

peak waits, down from 60+ minutes

100+

patients handled by AI each day

Opt-in

patient choice, usage-based pricing

Hereford’s Voice AI runs alongside reception on an opt-in basis, handling routine triage and submitting Klinik forms directly into the practice system. Even modest uptake freed the team to focus on urgent and complex cases – with patients actively choosing the faster AI route.

want to know more?

Frequently asked questions

What results do Practices typically see?

Up to 70% fewer no-shows with automated reminders
0 minutes of patient hold time
2–3 hours saved per receptionist per day
Higher patient satisfaction (24/7 availability)
Faster routing for urgent cases

Does it integrate?

InTouchNow integrates into EMIS and SystmOne, all total triage providers, and can work with any telephony providers

What does implementation look like?

We ask some pre-implementation questions to learn more about your setup (whether you have total triage, what telephony provider you use, the volume of calls you expect)
We connect it to your telephony provider, your clinical system and total triage provider if you use one.
Pick a dialect!
We customise your AI agent. We train it like you would a new receptionist.
You’re ready to start.

What about Security and Safety?

Designed to Meet the Highest NHS Safety and Governance Standards

Clinical Safety
- Class I Medical Device (UKCA)
- Fully compliant with DCB 0129 & DCB 0160
- Clinically governed development and deployment
- Continuous monitoring and auditing
Information Security
- ISO 27001 – Information Security
- ISO 9001 – Quality Management
- ISO 22301 – Business Continuity
- NHS DSP Toolkit aligned
Data Handling
- UK-hosted data
- No patient data used for model training
- Strict access controls and audit logs
- Privacy by design