FAQs

We are designed to integrate with all systems, databases and CRMs that GP practices work with including Patches, AWS, Anima, Systmone, Twilio, NHS Digital and more

No, we do not hold any data of your customers or patients and this is all kept with you.

Yes, it takes us only 30 seconds to memorise your voice and this voice will be used in all future conversations with patients. You can add your chosen scripts and it will feel like patients are speaking to you or a lead nurse or GP practitioner. 

Using AI technology, there is no limit to the number of calls that we can take at once, meaning we can handle 10, 100 or 1,000 calls at any given time. There are no waiting times for your patients and we can eliminate the 8am rush.

Yes, you have the opportunity to listen back to any calls for training, monitoring and also compliance purposes.

Yes, absolutely. We do data analysis of all calls and feed this back to you. The idea is that our AI technology will continue to learn and optimise to maximise responses from patients and allow for smooth booking and scheduling.

Yes, we offer a free trial for 2 weeks so you can see first-hand how our system works. We would be delighted to sign you up and show you how you will never miss a call again.

Yes, our parent brand, In Touch Now, has more than 300 staff and call agents, all working specifically for GP practices. We can assist if you are looking for a telephone answering service, virtual switchboard or outsourced call centre.