FAQs

InTouchNow is built to be record-native across the two main GP clinical systems and the leading online-consultation and communication platforms:

• Clinical systems (EPR): EMIS and SystmOne – including check/change/cancel, skills-matrix nurse/HCA booking, and trained-protocol. 

• Online consultation / triage: AccuRx, Anima, Blinx, eConsult and eLite, Footfall, Klinik, Patchs, SystmConnect, Medicus, and Rapid Health.

• Telephony: Any cloud telephony provider – we sit behind your existing IVR with no port required.

• Comms: SMS (including multilingual) and email transcript delivery to the practice.

InTouchNow is built to UK GDPR and NHS standards, and patient data is handled under strict tenant isolation. We operate as a Data Processor to the practice as Data Controller, backed by a signed DPA. Our compliance posture includes ISO 27001, ISO 9001, ISO 22301, Cyber Essentials, DCB0129/DCB0160, NHS DTAC, MHRA Class 1 registration, ICO registration (ZB496965), and DSPT (J7V5S).

Yes, it takes us only 30 seconds to memorise your voice and this voice will be used in all future conversations with patients. You can add your chosen scripts and it will feel like patients are speaking to you or a lead nurse or GP practitioner. 

Using AI technology, there is no limit to the number of calls that we can take at once, meaning we can handle 10, 100 or 1,000 calls at any given time. There are no waiting times for your patients and we can eliminate the 8am rush.

Yes, you have the opportunity to listen back to any calls for training, monitoring and also compliance purposes.

Yes, absolutely. We do data analysis of all calls and feed this back to you. The idea is that our AI technology will continue to learn and optimise to maximise responses from patients and allow for smooth booking and scheduling.

Yes, we offer a free trial for 2 weeks so you can see first-hand how our system works. We would be delighted to sign you up and show you how you will never miss a call again.