Information Governance
Patient trust starts with secure, compliant technology.
Hello! this is your local doctors surgery. How can we help you today?
Hi, I'd like to book a doctors appointment.
Well thank you for calling, I'd be happy to help
Hello! this is your local doctors surgery. How can we help you today?
Well thank you for calling, I'd be happy to help
Hi, I'd like to book a doctors appointment.
Our Clients Use
Committed to Protecting Patient Data and Upholding NHS Standards
At InTouchNow.ai, safeguarding patient information is at the heart of everything we do.
As the only conversational AI call handling service built exclusively for primary care, we understand the critical responsibility of protecting sensitive healthcare data while ensuring consistent, high-quality patient experiences.
How We Operate
Our robust Information governance framework aligns with all applicable NHS and UK standards for digital health systems.
All clinical safety and data protection activities are overseen by an NHS-accredited Clinical Safety Officer and an in-house Data Protection Officer, ensuring every deployment meets stringent clinical and information security criteria.
Our AI is purposefully designed as a non-clinical, administrative tool, with safeguards in place to detect and escalate any patient safety concerns. We do not make clinical decisions. Every implementation is fully risk assessed, documented, and maintained within our Clinical Safety Case framework, including hazard logs and continuous audit processes.
We don’t believe in one-size-fits-all deployments. That’s why every installation of InTouchNow.ai is uniquely configured to the local policies, systems, and triage flows of each practice we support – ensuring safety, consistency, and compliance every time.
If you’d like more details or require a copy of our Information Governance Pack, feel free to get in touch.
Our Standards & Certifications
DCB 0129 & DCB 0160 Clinical Safety Standards
ISO/IEC 27001:2013 for Information Security
ISO 9001:2015 for Quality Management
ISO 22301:2019 for Business Continuity
The NHS Digital Technology Assessment Criteria (DTAC)
UK GDPR and Data Protection Act (2018)
Cyber Essentials Certification
Registered Class 1 Medical Device
Key Features
Keep your customers happy by being available 24/7.
Recruitment & Retention of Receptionists
Ease the burden of hiring and training with our Voice AI that handles calls, completes forms and books appointments, freeing up reception staff for more complex tasks. Improve job satisfaction and reduce turnover by allowing receptionists to engage in more meaningful interactions.
Consistency on Calls
Our AI ensures every patient receives the same high standard of service and information. With instant answering and 24/7 availability, it reduces error and increases patient trust and satisfaction.
Managing Demand
Effortlessly handle high call volumes with our AI. It’s scalable and always available, ensuring that your practice can manage peak times without compromising on service quality.
Experience
Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”
Built for real life in general practice
We understand how GP practices work — and what they’re up against. InTouchNow.ai was built specifically for primary care, not adapted from another industry.
That’s why it reflects your language, understands your patient journeys, and follows NHS call handling protocols.
We don’t just automate the task. We replicate the conversation your reception team would have — so your patients feel supported, not shuffled.
Let’s improve access, together.
InTouchNow.ai appointment booking is already helping GP practices across the UK reduce admin pressure, improve patient access, and reclaim valuable time. Whether you take 500 calls or 5,000 a week, we’ll help you book faster, smarter, and more fairly — for everyone.