Standardise Triage and Get Patients to the Right Care Faster
Inconsistent triage can lead to wasted clinician time and dissatisfied patients. When staff members employ different approaches to screen callers, urgent issues may be delayed, while simple cases consume prime appointment slots.
Streamline Every Call With a Consistent Triage Process That Protects Clinician Time and Enhances Patient Experience
InTouchNow.ai follows your practices process, prioritising urgent needs and keeping routine issues from blocking clinical time. By removing guesswork, patients aren’t bounced around or misrouted, and staff feel more confident in the triage process. A standardised approach also boosts patient satisfaction, as callers quickly learn the next steps for their care. Over time, this consistency helps prevent scheduling errors and creates a more predictable appointment flow.
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Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”