Make Every Patient Call Count - with Clarity and Care
When patient triage varies by staff member, errors become more likely. Urgent calls may be mislabelled, or non-urgent issues could occupy prime appointment slots, leading to frustrated clinicians and patients.
Smarter Triage Starts with Smarter Conversations
InTouchNow.ai uses AI-driven pathways that align with your practice’s clinical guidelines. Each call is guided through a structured set of questions, ensuring that urgent issues reach care immediately and routine matters are logged appropriately.
By removing human guesswork, you limit scheduling missteps and empower staff to focus on patient needs that truly require a personal touch. Patients, in turn, benefit from faster resolutions and a more efficient journey from telephone call to consultation.
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Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”