Optimise GP Call Handling With Real-Time, Data-Driven Insights
Your reception team fields countless calls daily—peak hours, common questions, and recurring patient concerns. Without a method to capture and analyse these interactions, you may be missing clear opportunities to enhance staffing and services.
Unlock Call Insights That Help You Staff Smarter, Plan Better, and Serve Patients Faster
InTouchNow.ai doesn’t just answer calls—it captures every conversation, logging real-time data on call volumes, wait times, and the types of questions your patients are asking. These insights help you identify patterns, predict busy periods, and plan your reception cover more efficiently.
By turning phone traffic into actionable data, you can refine how your team handles enquiries, enhance your patient comms, and address recurring issues before they escalate. With a clearer picture of demand and behaviour, your practice can make better-informed decisions—improving both operational flow and patient satisfaction.
Our Clients Use
Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”