Language preference
is no longer
a barrier
Improving access to primary care, one language at a time.
Hello! this is your local doctors surgery. How can we help you today?
Hi, I'd like to book a doctors appointment.
Well thank you for calling, I'd be happy to help
Hello! this is your local doctors surgery. How can we help you today?
Well thank you for calling, I'd be happy to help
Hi, I'd like to book a doctors appointment.
Our Clients Use
Multilingual Support for GP Practices
Every patient deserves to be heard — in their own language.
At InTouchNow.ai, we believe language should never be a barrier to care. That’s why our conversational AI call handling is available in over 30 languages, helping GP practices better serve diverse communities and ensure every patient has equal access to support.
Whether a patient needs to book an appointment, complete a triage form, or ask a question — our AI can hold the conversation in their preferred language, with the same clarity, warmth, and accuracy as it does in English.
Conversational AI, in 33 Languages
Our realtime language detection tool allows the AI to speak the patients language
Bonjour ! Comment puis-je vous aider ?
Posso obter o seu nome
main aaj ek uddharan kee pushti kar sakata hoon.
hal yumkinuk min fadlik wasf 'aeradika?
Puedo ofrecerte una cita hoy.
Vrach pozvonit segodnya do 14:00.
How it works
When a patient calls, our system can greet them in English and offer multilingual options — or default to a specific language depending on your practice setup. The AI then carries out the full conversation in that language, capturing information, guiding through triage, and submitting responses directly into your existing systems.
Every multilingual AI journey is:
Fully integrated with your Accurx Total Triage workflow
Capable of handling routine call types like appointment booking, cancellations, and enquiries
Delivered with the same tone, accuracy, and professionalism across all supported languages
Support your diverse community — effortlessly
With more than 1 in 10 patients in the UK speaking a primary language other than English, offering multilingual call handling isn’t just helpful — it’s essential.
Our language capabilities help practices:
Improve access for non-English speakers
Reduce misunderstandings during triage
Build stronger relationships with local communities
Support health equity and inclusion goals
Lighten the load on staff needing to source interpreters
🌍 Available Languages
🇸🇦 Arabic
🇧🇬 Bulgarian
🇨🇳 Chinese
🇭🇷 Croatian
🇨🇿 Czech
🇩🇰 Danish
🇳🇱 Dutch
🇫🇮 Finnish
🇫🇷 French
🇩🇪 German
🇬🇷 Greek
🇮🇳 Hindi
🇭🇺 Hungarian
🇮🇩 Indonesian
🇮🇹 Italian
🇯🇵 Japanese
🇰🇷 Korean
🇲🇾 Malay
🇳🇴 Norwegian
🇵🇱 Polish
🇧🇷 Portuguese (Brazil)
🇵🇹 Portuguese (Portugal)
🇷🇴 Romanian
🇷🇺 Russian
🇸🇰 Slovak
🇪🇸 Spanish
🇸🇪 Swedish
🇮🇳 Tamil
🇹🇷 Turkish
🇺🇦 Ukrainian
🇻🇳 Vietnamese
Built for primary care
Like everything we do, our multilingual support is designed specifically for general practice. That means medical context is respected, patient privacy is protected, and every language workflow is tested for clarity, accuracy, and ease of use.
We never use generic translation tools. Our AI is trained for each supported language with patient experience at the heart.
Ready to go multilingual?
Whether you serve one multilingual population or a whole city of communities, InTouchNow.ai helps you provide a consistent, empathetic, and accessible experience to every patient — in their own language.
📞 Test the experience in your language
Want to hear how our multilingual AI sounds in action? Call one of our live language test numbers below to experience the triage process in your chosen language:
| Language | Test Number | |
|---|---|---|
| Spanish |  |
020 4538 0118 |
| French |  |
020 4572 4965 |
| Italian |  |
020 3929 2680 |
| Dutch |  |
020 4572 4787 |
| Bulgarian |  |
020 4538 7136 |
| Arabic |  |
020 4572 4835 |
| Hindi |  |
020 4538 1147 |
Key Features
Keep your customers happy by being available 24/7.
Recruitment & Retention of Receptionists
Consistency on Calls
Our AI ensures every patient receives the same high standard of service and information. With instant answering and 24/7 availability, it reduces error and increases patient trust and satisfaction.
Managing Demand
Effortlessly handle high call volumes with our AI. It’s scalable and always available, ensuring that your practice can manage peak times without compromising on service quality.
Experience
Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”