AI Agents
Trained To Handle Total Triage Calls
Smarter conversations. Faster decisions. Safer outcomes.
Hello! this is your local doctors surgery. How can we help you today?
Hi, I'd like to book a doctors appointment.
Well thank you for calling, I'd be happy to help
Hello! this is your local doctors surgery. How can we help you today?
Well thank you for calling, I'd be happy to help
Hi, I'd like to book a doctors appointment.
Our Clients Use
Voice AI that Supports your team with fast, accurate and consistent telephone triage
Total Triage call handling, designed by GPs, powered by AI.
As patient demand continues to rise, effective triage has never been more important — but it’s also never been more difficult. Receptionists are under growing pressure to ask the right questions, capture accurate information, and route patients appropriately — all while managing a flood of incoming calls, often during the busiest hours of the day.
At InTouchNow.ai, we help practices take the pressure off their front desk by delivering intelligent, consistent triage call handling using conversational AI — built to your protocols, integrated with your systems, and designed specifically for UK general practice.
Our AI guides every patient through a structured triage conversation, gathers the right information, and submits it to your team in real time — meaning you can make faster, more informed clinical decisions, without overwhelming your staff.
Conversational AI, talking to your patients
Our Voice Agent uses the latest AI technology to understand and respond to patient questions, whilst following your practices call handling process
Hi there! How can I help?
Can I take your name
How long has this been going on for?
Can you please describe your symptoms?
I can offer you an appointment today
A doctor will call before 2 PM today
What is triage call handling?
Triage call handling refers to the process of gathering the right information from patients over the phone to help the practice assess urgency and route the enquiry correctly — often as the first point of contact.
With InTouchNow.ai, this process is fully automated using conversational AI that mirrors your triage flow. Our AI speaks with the patient using clear, natural language, asks the right questions based on your clinical workflow (e.g. Accurx Total Triage), and compiles a structured report that your team can review and act on — all before you’ve picked up the phone.
Whether it’s a book-on-day appointment, medication query, or complex condition requiring urgent review, our AI ensures no detail is missed, and the information is captured consistently across every call.
How it works
Patient calls the practice — AI answers instantly with a warm, friendly greeting.
AI asks a structured series of triage questions — tailored to your clinical protocol and tone of voice.
Patient answers in natural language — our AI understands free speech and captures the key information.
A structured triage form is generated — and submitted into your existing system (e.g. Accurx or your clinical inbox).
Your clinical team reviews the case — and makes the decision on next steps.
All of this happens without the need for manual call handling, back-and-forth clarification, or time-consuming admin from your reception team.
Why have our AI handle your triage calls?
✅ Built for Total Triage
Our AI integrates directly with your triage tools, capturing everything required for a safe and complete handover — including patient symptoms, history, urgency, and preferred contact method. We submit this as a structured form straight into your workflow.
✅ No hold times, no repeat questions
Patients speak to our AI on the first ring, and don’t need to explain their concern multiple times. The process is intuitive, friendly and clear — delivering a better experience without adding delays.
✅ Staff freed up, not replaced
By handling triage conversations automatically, we free up your reception team to focus on patient-facing tasks, complex queries, and supporting clinical staff. It’s augmentation, not replacement.
✅ Risk-aware escalation
If our AI detects anything outside of protocol, or a concern that needs a clinician, it immediately escalates — either to your internal team or a trained receptionist. Patient safety is our top priority.
Key Features
Keep your customers happy by being available 24/7.
Recruitment & Retention of Receptionists
Consistency on Calls
Our AI ensures every patient receives the same high standard of service and information for inbound and outbound GP calls.
With instant answering and 24/7 availability, it reduces error and increases patient trust and satisfaction.
Managing Demand
Effortlessly handle high call volumes with our AI. It’s scalable and always available, ensuring that your practice can manage peak times without compromising on service quality.
Experience
Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”
Designed for real-life pressures in general practice
Whether you’re running Total Triage across your practice or just starting to improve demand management, InTouchNow.ai supports your strategy by offering safe, structured and scalable triage — powered by technology you can trust.
Our AI is trained on NHS workflows and your exact triage protocol. We’ll configure the tone, question flow, and escalation logic based on how your team already works — no generic scripts, and no cookie-cutter forms.
You stay in control. We handle the heavy lifting.
Trusted by receptionists, loved by patients
We know that trust is earned — especially in primary care. That’s why our triage AI is rigorously tested, continuously monitored, and backed by real-world data and practice feedback.
Your patients will speak to a friendly, clear, and professional voice assistant that knows how to get to the point without being abrupt. And your team will receive structured, reliable handovers they can act on immediately — with fewer calls to return, less confusion, and no duplication of work.
Improve access. Reduce risk. Free your team.
Triage is essential — but it doesn’t have to be stressful. With InTouchNow.ai, you can triage safely, quickly and consistently — every time the phone rings.
Let us show you how it works.