Customer Service Solutions For GP Practices and Medical Clinics
Hello! this is your local doctors surgery. How can we help you today?
Hi, I'd like to book a doctors appointment.
Well thank you for calling, I'd be happy to help
Hello! this is your local doctors surgery. How can we help you today?
Well thank you for calling, I'd be happy to help
Hi, I'd like to book a doctors appointment.
Our Clients Use
We Use AI To Manage Customer Service Calls For Your GP Practice
Managing calls in GP practices and medical clinics can be tough, and good customer service is crucial to keeping things running smoothly.
Long waiting times frustrate patients and put extra pressure on your reception team. Whether you’re handling NHS or private patients, dealing with high call volumes can be a daily challenge.
With In Touch Now, our AI system answers every call instantly. Even if 100 patients call at once, they all get a response straight away.
How it Works
We understand that GP practices and medical clinics can get flooded with calls, especially in the mornings, and this puts a lot of pressure on your team.
Our AI system allows you to handle as many calls as needed, with no waiting time. Whether you have 100 or 1,000 calls at once, each patient will be answered straight away.
When a patient calls, they will speak to the AI version of your GP, who will ask all the questions you set. You can create the script, and change it whenever you want to.
Patients can book or change appointments, ask for test results, request referral letters and more, with no human receptionist required.
This system is already up and running for several GP practices across the UK to manage inbound and outbound GP calls and has been hugely successful.
How We Use AI To Do Customer Services For GP Practices and Medical Clinics
Our Voice Agent uses advanced AI to understand and respond to patient queries, following your practice’s script and booking procedures.
Hi there! How can I help?
Can I take your name
How long has this been going on for?
Can you please describe your symptoms?
I can offer you an appointment today
A doctor will call before 2 PM today
Outsource Your Customer Services For Your GP Practice With AI
In Touch Now replaces human receptionists with AI voice agents, allowing every call to be answered straight away. This means no more long waiting times, and patients are always attended to, no matter how many calls come in.
Our system is easy to set up and integrates smoothly with your existing systems, so you can start using it right away. As a cloud-based tool, there’s no need for complex setup or developers. It works well with services like AWS, Anima, Twilio, Patchs, and more.
The AI voice can be customised to sound like your lead GP, asking the right questions to help triage patients, book or change appointments, and provide follow-ups or test results.
In Touch Now is already being used by GP practices and medical clinics across the UK. The more it interacts with patients, the smarter it gets, improving the service it provides over time.
We Offer Customer Service Solutions For
- Doctors
- Consultants
- Clinics
- Medical centres
- Hospitals
- A&E
- Dentists
- Opticians
- Private and NHS
- Therapists
What Are The Benefits Of Using AI Customer Services?
Keep your customers happy by being available 24/7.
Recruitment & Retention of Receptionists
Consistency on Calls
Our AI ensures every patient receives the same high standard of service and information. With instant answering and 24/7 availability, it reduces error and increases patient trust and satisfaction.
Managing Demand
Effortlessly handle high call volumes with our AI. It’s scalable and always available, ensuring that your practice can manage peak times without compromising on service quality.
Experience
Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”
How Voice Agents Help GPs and Medical Clinics with Customer Service
No more waiting times – GPs practices and medical clinics can now handle endless calls instantly with our AI voice agents for healthcare. Whether it’s 5, 10, or 1,000 calls, your patients will never have to wait again.
Every patient call is answered – GPs and Doctors using AI will never miss an appointment or a new customer. The system works after hours, on weekends, and bank holidays, ensuring your practice is always open. With an AI voice receptionist, you will never miss a call.
End the 8am rush – We can handle unlimited calls at once, so patients who are feeling poorly do not have to wait endlessly for their turn.
Personal voice – We record the voice of your lead Doctor and this becomes the voice of your AI voice agent to create trust with your patients and seamless transition.
24/7 support – Using AI allows calls to be answered all day and night including weekends and bank holidays. There is no need to hire out of hours staff since our AI customer services can hand this.
Quick set up and integration – We can have you up and running immediately since we integrate with all well-known CRMs and tools used by Doctors.
Claim your free trial – We offer a 2-week free trial so you can try our customer service solution and experience the benefits first-hand before committing.