Use AI To Manage Your Inbound and Outbound GP Calls
In Touch Now puts an end to the 8am rush once and for all.
Hello! this is your local doctors surgery. How can we help you today?
Hi, I'd like to book a doctors appointment.
Well thank you for calling, I'd be happy to help
Hello! this is your local doctors surgery. How can we help you today?
Well thank you for calling, I'd be happy to help
Hi, I'd like to book a doctors appointment.
Our Clients Use
Handle Your Inbound and Outbound GP Calls With In Touch Now
Managing inbound and outbound calls efficiently is essential for GP practices. High call volumes, long wait times and the need for clear, accurate communication can put pressure on reception teams.
Ensuring all patient calls are handled quickly and professionally is key to keeping a practice running smoothly.
With In Touch Now, our AI solution answers all incoming calls instantly and manages outgoing calls efficiently.
Whether it’s appointment bookings, test results, reminders, or follow-ups, our AI platform connects with your practice’s CRM to ensure every patient is attended to straight away. This significantly reduces the workload for staff and means patients can be answered and processed immediately.
How Does It Work?
Our AI system allows your GP surgery or practice to handle unlimited inbound and outbound calls with no waiting times. Whether it’s hundreds or thousands of calls, every patient is attended to straight away.
- Inbound Calls: For incoming calls from patients, they will be speaking to our AI voice agent which will be the recorded voice of your lead GP, following a set script that you can customise. Patients can book or change appointments, request test results, ask about prescriptions, and more—without needing a human receptionist.
- Outbound Calls: Our AI system can automatically calls patients to remind them of appointments, follow up on care, renew prescriptions, and provide other key updates. Again, this is using the voice of your lead practitioner to create a smooth and recognisable connection.
Our technology is already being used successfully by GP practices across the UK, improving communication and reducing call waiting times.
See also outsourced customer services for GP practices.
AI for Inbound and Outbound GP Calls
Our Voice Agent uses advanced AI to understand and respond to patient queries, following your practice’s script and booking procedures.
Hi there! How can I help?
Can I take your name
How long has this been going on for?
Can you please describe your symptoms?
I can offer you an appointment today
A doctor will call before 2 PM today
Connect Inbound and Outbound Calls To Your Systems and Track Them Easily
In Touch Now makes handling both inbound and outbound calls easier, removing the need for a receptionist to make and answer every call. This ensures that incoming calls are answered quickly, while outgoing calls are made automatically when needed.
Patients experience shorter wait times, and communication improves for everyone – and it is all tracked on your CRM system.
Our system is easy to set up and works with your existing systems. Being cloud-based, there’s no need for complex setup or ongoing support. It works smoothly with platforms like AWS, Anima, Twilio, Patchs, and more.
The AI voice can be customised to sound like your lead GP, helping patients with the right questions, triage, appointment scheduling, and follow-up information.
GP practices across the UK are already benefiting from In Touch Now. The more it’s used, the smarter it becomes, constantly improving the service.
We Answer Phone Calls For:
- Doctors
- Consultants
- Clinics
- Medical centres
- Hospitals
- A&E
- Dentists
- Opticians
- Private and NHS
- Therapists
Why Use In Touch Now For Inbound and Outbound Calls?
Keep your customers happy by being available 24/7.
Recruitment & Retention of Receptionists
Consistency on Calls
Our AI ensures every patient receives the same high standard of service and information. With instant answering and 24/7 availability, it reduces error and increases patient trust and satisfaction.
Managing Demand
Effortlessly handle high call volumes with our AI. It’s scalable and always available, ensuring that your practice can manage peak times without compromising on service quality.
Experience
Hear from Our Customers
“InTouchNow has been instrumental in solving these challenges for our practice. They have fine-tuned their service to meet our patient demand, providing the right level of cover at the right times of day.”
“InTouchNow effectively addressed these challenges by offering greater flexibility in staff availability and scheduling. This change significantly eased the strain on our in-house team and enhanced our overall operational efficiency which has been felt across the board in our daily operations.”
“InTouchNow provided us with crucial support during our busiest periods. Our team has experienced a notable reduction in pressure, leading to improved staff morale and a more positive practice atmosphere.”
How AI Voice Agents Work for Inbound and Outbound GP Calls
Instant Call Handling – Our AI voice system immediately answers all inbound and outbound calls, whether it’s 5, 10, or 1,000.
Every patient receives an instant response—no hold times. Important outgoing calls, like appointment reminders and follow-ups, are always delivered on time.
Never Miss a Call – Our medical answering service manages all calls, ensuring no patient or appointment is overlooked. It operates 24/7, including after hours, weekends, and bank holidays, keeping your practice accessible at all times. With an AI receptionist available around the clock, every call is answered.
No More Morning Rush – Our system can handle unlimited calls simultaneously, eliminating wait times and busy signals. Patients get immediate assistance, and your staff can start the day stress-free.
Personalised Touch – Our AI can replicate the voice of your lead consultant or staff members, making every call feel warm and familiar. This ensures a personal connection with patients while enhancing efficiency.
24/7 Availability – Our AI receptionists manage calls around the clock, including evenings, weekends, and holidays. No need for extra staff or costly out-of-hours coverage—your practice stays accessible at all times.
Seamless Integration – Our system effortlessly connects with your existing GP software, streamlining both incoming and outgoing calls. With a quick setup process, you’ll be operational in just a few days.
Try It for Free – Experience the benefits of our AI voice agents with a 2-week free trial. See firsthand how they improve patient communication and lighten your team’s workload.